Our image capture technology enables organizations to extract meaningful data from images such as printed text, handwriting and faces. The pattern recognition technology can identify specific objects and extract relevant data.
Natural Language Processing
Our NLP technology makes meaningful conversations possible using just the human voice. Our algorithms interpret the output from common speech recognition APIs and enable customers to interact with an organisation's core systems. This enables questions to be asked, databases to be queried and instructions to be given using natural voice commands.
Video Calling and verification
The verification software then matches the bio-metric data from a facial image in a photo or an ID card with that of a person. The software compares numerous measurements and ratios in order to confirm that the person in the image is the same person.
Easy Account Opening
To enable the new digital generation to open up new banking relationships we have taken the friction out of the present-day account opening process. Fintech-labs’ onboarding module makes account opening as easy as taking a picture. The customer downloads the app, takes a photo of their driving licence and takes a ‘selfie’.
Our Intelligent Assistant module is powered by our natural language processing (NLP) technology.
It enables organisations to improve customer
services, reduce costs and greatly improve accessibility by enabling the natural spoken human voice to interact with many business processes. Customers can have meaningful, automated conversations with the Intelligent Assistant. For example, they can
request services such as ‘What is my balance?’ and ‘List all payments to my landlord’ or even have a more complex discussion involving bank products such as investments.
The Intelligent Assistant is a hosted service with APIs easily embedded into mobile apps, smart watches, self-service in-store kiosks and can be offered via a web site.
Growth of digital has redefined the banking experience. Branch banking is shifting shift from transactions to interactions. Customers will visit branches to get advice and to purchase financial products. At the same they will expect digital services to complement the branch customer experience and to make it more engaging.
Fintech-labs smart branch solution has been designed to support these new dynamics and offers personalised greeting services through facial recognition. It allows a customer to speak to the smart branch device using normal voice commands using our natural language processing (NLP) technology.